Customer Services

We are all about ensuring that our pubs deliver the best-in-class service to our customers. We have a team which responds to all of our customer queries; if we do ‘get it wrong’, we are here to resolve the issue, so that our customers will return time and time again...read on

We handle over 30,000 items of correspondence each year, from our customers, and respond to every one. At Wetherspoon, we pride ourselves on operating standards in all of our pubs; to monitor this, we have a mystery shopper programme which is managed by the retail standards team.

External, as well as head-office, employees undertake visits to our pubs every week; we use their feedback to ensure that pubs are consistent in the delivery of our high expectations.

Finally, we look after all internal communications via a range of weekly ‘newsletters’ and a unique employee-only internal website - myJDW.

Adrian Hussain - Customer Service Co-ordinator

I joined Wetherspoon as a part-time temp, to fill university holidays. Since then, I have come to realise that this is a fantastic company to work for, with great working ethics and a positive working atmosphere. Working at this company is far better than any previous jobs I’ve had, with my colleagues both supportive and very positive about work. There are many perks of the job to reward all staff members, helping to motive everyone to work at their best. They have a very extensive training programme across the company, if you wish to move forward and expand your knowledge. The company is very willing to help you and advise you about how to achieve your goals.