We are all about ensuring that our pubs deliver the best-in-class service to our customers. We have a team which responds to all of our customer queries; if we do ‘get it wrong’, we are here to resolve the issue, so that our customers will return time and time again...read on
We handle over 30,000 items of correspondence each year, from our customers, and respond to every one. At Wetherspoon, we pride ourselves on operating standards in all of our pubs; to monitor this, we have a mystery shopper programme which is managed by the retail standards team.
External, as well as head-office, employees undertake visits to our pubs every week; we use their feedback to ensure that pubs are consistent in the delivery of our high expectations.
Finally, we look after all internal communications via a range of weekly ‘newsletters’ and a unique employee-only internal website - myJDW.