To deliver friendly, efficient customer service and to ensure the safety of our guests, at all times, with the key aim of retaining and attracting new customers.

You must:

• have proof of right to work in the UK

• have a UK bank account in your own name

• be able to converse in English

• have a fixed place of residence and live within a reasonable travelling distance of the pub

• Deliver excellent customer service and maintain a high standard of customer management, at all times

• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety

• Ensure that our hotels are operated safely, at all times

• Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries

• Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request

• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort

• Complete security checks at hourly intervals throughout the night

• Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift

• Undertake additional administration duties, as requested by either the hotel manager or the pub manager

• Adhere to company policy for reporting accidents and incidents

• Maintain personal knowledge by completing in-house training, attending courses and completing workbooks

• Always adhere to all company policies and procedures and licensing laws

• Be involved and contribute at team meetings

• Carry out instructions given by the management team and head office