Staff
Management
- Bar Shift Leader
- Kitchen Shift Leader
- Bar Team Leader
- Kitchen Team Leader
- Hotel Team Leader
- Shift Manager
- Kitchen Manager
- Hotel Manager
- Hotel Night Manager
- Pub Managers
Head Office
Job Description
Kitchen Manager
“Working in a Wetherspoon kitchen is hard, but very rewarding. ”
You will find below everything you need to know about what we look for in our management team.
Reports to
Pub Manager/Area Manager
Job Objective
To prepare, cook and present food quickly and efficiently. To ensure the smooth running of the kitchen, at all times and to supervise, train and motivate others with the key aim of delivering food to our customers within 10 minutes.
Essential requirements
You must:
- have proof of right to work in the UK
- have a UK bank account in your own name
- be able to converse in English
- have a fixed place of residence and live within a reasonable travelling distance of the pub
Main responsibilities
- Manage the opening and closing of the kitchen
- Prepare, cook and present food, quickly and efficiently, meeting our standards
- Assist in keeping the kitchen clean, hygienic and tidy, at all times
- Keep up to date with current promotions, club nights and new products
- Work safely around kitchen equipment and monitor and deal with any maintenance issues
- Manage all kitchen-related office administration and third-party contractors
- Manage and maintain correct staffing levels
- Identify and take an active role in the recruitment of new staff members
- Use food development plan to improve the sales and profitability of the pub
- Maintain accurate food-ordering and stocking levels, including all kitchen materials
- Assist in achieving financial targets set for the pubs
- Manage wastage through correct product measurement
- Maintain personal knowledge by completing in-house training, attending courses and completing workbooks
- Always adhere to all company policies and procedures
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office
Person Specification
Customer focus
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
Drive
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be able to prioritise duties
Personal integrity
- Be honest and reliable
- Be trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
Team work
- Always be a good team player
- Build and maintain good relationships with all team members
- Work together with the team to ensure that the pub is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
Developing self and others
- Be motivated to learn and develop self
- Seek feedback and invest time in personal development
- Supervise, train and develop others
- Support, encourage and motivate others
- Coach, guide and give feedback to others
Managing change
- Welcome and embrace change, with a positive attitude
- Understand the need for change
- Look for opportunity to improve areas of the pub and business
Gaining commitment
- Communicate clearly to colleagues and customers
- Gain commitment of others by using own knowledge
- Act as a role model
Analysing and decision-making
- Understand information quickly and accurately
- Resolve problems using current guidelines
- Be able to work independently and know when to escalate issues
Managing performance
- Manage both good and poor performance
- Be accountable for meeting and exceeding objectives
- Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
- Be effective in planning own time
- Make work fun