Staff
Management
- Bar Shift Leader
- Kitchen Shift Leader
- Bar Team Leader
- Kitchen Team Leader
- Hotel Team Leader
- Shift Manager
- Kitchen Manager
- Hotel Manager
- Hotel Night Manager
- Pub Managers
Head Office
Job Description
Bar Staff
“I love working behind the bar, serving and getting to know the customers.”
You will find below everything you need to know about what we look for in our associates.
Reports to
Pub Manager/Shift Manager
Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting new customers.
Essential requirements
You must:
- have proof of right to work in the UK
- have a UK bank account in your own name
- be able to converse in English
- have a fixed place of residence and live within a reasonable travelling distance of the pub
Main responsibilities
- Deliver excellent customer service, at all times
- Serve and present beverages, quickly and efficiently, meeting our standards
- Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- Speak to customers to ensure that they are satisfied with their meals
- Maintain personal knowledge by completing in-house training and workbooks
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office
Person Specification
Customer focus
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
Drive
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be able to prioritise duties
Personal integrity
- Be honest and reliable
- Be trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
Team work
- Always be a good team player
- Build and maintain good relationships with all team members
- Work together with the team to ensure that the pub is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels