Staff
Management
- Bar Shift Leader
- Kitchen Shift Leader
- Bar Team Leader
- Kitchen Team Leader
- Hotel Team Leader
- Shift Manager
- Kitchen Manager
- Hotel Manager
- Hotel Night Manager
- Pub Managers
Head Office
Job Description
Floor Staff
“I would recommend working at Wetherspoon: there are careers opportunities for everybody.”
You will find below everything you need to know about what we look for in our associates.
Reports to
Pub Manager/Shift Manager
Job Objective
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers, with the key aim of retaining and attracting new customers.
Essential requirements
You must:
- have proof of right to work in the UK
- have a UK bank account in your own name
- be able to converse in English
- have a fixed place of residence and live within a reasonable travelling distance of the pub
Main responsibilities
- Deliver excellent customer service, at all times
- Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards
- Assist in keeping front-of-house and toilets clean and tidy, at all times
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- Speak to customers to ensure that they are satisfied with their meals
- Maintain personal knowledge by completing in-house training and workbooks
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office
Person Specification
Customer focus
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
Drive
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment (if over 18)
- Be able to prioritise duties
Personal integrity
- Be honest and reliable
- Be trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
Team work
- Always be a good team player
- Build and maintain good relationships with all team members
- Work together with the team to ensure that the pub is the best it can be
- Be willing to take on jobs to balance the team workload
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Be able to communicate well with people of all levels