Hot Jobs:

Kitchen Manager The Capital Asset, Perth - view details

Shift Manager Cross Keys, Peterhead - view details

Cleaner Dog Beck, Penrith - view details

Bar Staff Dog Beck, Penrith - view details

Housekeeper

You will find below everything you need to know about what we look for in our associates.

Reports to
Pub Manager/Hotel Manager
Job Objective

To clean all areas of the hotel thoroughly, with the key aim of enhancing the customer experience by having excellent standards of hotel cleanliness.

Essential requirements

You must:

  • have proof of right to work in the UK
  • have a UK bank account in your own name
  • be able to converse in English
  • have a fixed place of residence and live within a reasonable travelling distance of the pub
Main responsibilities
  • Deliver excellent customer service, at all times
  • Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas
  • Service all bedrooms and corridors, in line with company policy
  • Create and work to daily job lists from the room status list, arrivals and departures list
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
  • Maintain the stocking levels of all point-of-sales and consumables
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Reset lighting to the current standards
  • Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades
  • Store all soiled and clean laundry in line with company policy and complete the required documentation
  • Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety
  • Report any security issues to line manager
  • Maintain personal knowledge by completing in-house training and workbooks
  • Always adhere to all company policies and procedures and licensing laws
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office
Person Specification

Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers


Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties


Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times


Team work

  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels

Information about cookies..

Our cookie policy

Hello. We use cookies on this website to give you the best possible experience, and to give us anonymous insight into how you use this. If you continue to use the site we'll assume you're ok with this. You can choose to opt out if you prefer, but some functionality may be reduced.

Find out more