To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

You must:

• have proof of right to work in the UK

• have a UK bank account in your own name

• be able to converse in English

• have a fixed place of residence and live within a reasonable travelling distance of the pub

• Deliver excellent customer service, at all times

• Assist in keeping the hotel reception area clean and tidy, at all times

• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

• Administer all reservations, cancellations and no-shows, in line with company policy

• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities

• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety

• Conduct regular security checks throughout the day and report any security issues to line manager

• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

• Provide reports, as required, for housekeepers and management

• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

• Maintain personal knowledge by completing in-house training and workbooks

• Always adhere to all company policies and procedures and licensing laws

• Be involved and contribute at team meetings

• Carry out instructions given by the management team and head office